Behavioural economics and the Financial Conduct Authority (FCA)

Under pressure from the FCA, all financial services organisations are now expected to understand the principles of behavioural economics.

Beyond the compliance requirements, leading organisations are embedding behavioural insights throughout the customer journey, supporting customer decision-making and boosting loyalty.


FCA OCCASIONAL PAPERS: CHEAT SHEET

If you have yet to read through all the Financial Conduct Authority’s (FCA’s) Occasional Papers on behavioural economics, here are our summaries and key take-outs for the five studies.

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“Regulatory change represents a challenge to business models, but businesses should also recognise the potential for strategic opportunities for growth…” – Association of British Insurers

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